Return of goods

In order to return the ordered Goods you should complete and send to us the form presented below. You should send the returned Goods together with the completed form and proof of purchase to the address:

Cotton&Sweets Spółka z ograniczoną odpowiedzialnością, ul. Sienna 17E/1, 05-825 Grodzisk Mazowiecki

Sample Return Form

The returned items should be complete and accompanied with original packaging, labels and tags and may not show any signs of use. The money paid for the order will be refunded to the bank account specified by the Customer in the Return Form, not later than within 14 days of receiving by us the completed Return Form together with the goods.

 

Complaining about faulty goods

If the goods purchased fall short of your expectations, you may bring a complaint. To this end, you should print out and complete the Complaint Form presented below.

Sample Complaint Form

Please send us the completed form together with the proof of purchase and the faulty Product(s) to the address:

Cotton&Sweets Spółka z ograniczoną odpowiedzialnością, ul. Sienna 17E/1, 05-825 Grodzisk Mazowiecki

We will investigate your complaint within 14 days of receiving the faulty Product(s). You will be informed about our decision via e-mail sent to the address specified in the Complaint Form. If we admit the complaint, we forthwith either repair the faulty product or replace it with fault-free one.